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Personalized jewelry is normally prepared within 2–5 business days before shipping.
DELIVERY & ORDER SUPPORT
Shipping & Returns
Clear information about production, tracked delivery, personalized-item policies, and what to do if something is not right with your order.
Made to orderTracked delivery where shownPersonalization supportProduction-error review
Custom-written cards may add 1–2 business days because they require individual preparation.
Available methods, prices, and delivery estimates are shown during checkout.
Tracking information is provided when a tracked order is dispatched.
PRODUCTION
Production Before Shipping
Every personalized necklace is made to order using the information submitted during checkout. Standard personalized orders normally require 2–5 business days for production before dispatch. Custom-written message cards may add approximately 1–2 business days. Production time does not include carrier transit time.
- Order received
- Personalization prepared
- Item produced
- Order details checked where applicable
- Order dispatched
- Tracking sent
SHIPPING
Shipping Options
Available shipping methods, prices, and estimated delivery times are displayed during checkout based on the destination. Delivery estimates begin after production has been completed.
Carrier congestion, weather, customs, incorrect addresses, seasonal demand, and remote destinations may affect delivery.
TRACKING
Tracking Your Order
When tracking is available, the tracking link is sent to the email address used during checkout after dispatch. You can also review available order details through My Account.
CHANGES
Address Changes & Cancellations
Contact support immediately with your order number and the correct details. Address changes, order changes, and cancellations cannot be guaranteed after production, fulfillment, or shipping has begun.
RETURNS
Returns for Personalized Products
Personalized items are created specifically using the name, engraving, finish, birthstone, or message submitted with the order. Because of this, ordinary change-of-mind returns may be restricted.
Returns, refunds, cancellations, and replacement eligibility are governed by the store’s published Terms & Conditions and applicable consumer law.
ORDER ISSUES
If Something Is Not Right
Damaged in Delivery
Send your order number, clear photographs of the item and packaging, and a description of the damage.
Wrong Item or Finish
Send photographs of the received item and packaging or label where relevant.
Personalization Error
If engraving or message wording does not match what you submitted, contact support with photographs.
Customer-Entered Error
If the order was produced using the exact submitted wording, replacement eligibility may be limited.
PERSONALIZATION
Please Review Personalization Carefully
Names, dates, engraving, and custom message-card wording are produced using the exact details submitted. Review spelling, capitalization, punctuation, and dates before adding the gift to the cart and again before checkout.
Read the Personalization FAQORDER SUPPORT
Need Help With an Order?
Include your order number and the email address used at checkout so we can locate your order quickly.