Questions, Answered

Enter the name exactly as you want it engraved in the “Her Name” field on the product page. The name is required and will appear beneath the birth-flower design. Review spelling and capitalization carefully before adding the necklace to your cart.

Yes. Select “Add personal back engraving” on the product page and enter a short name, date, initials, or message. The current limit is 25 characters. Shorter wording generally produces the clearest result on the 20 mm pendant.

The product page shows the design style and placement, but the final engraving is created using the exact text you submit. The on-page preview may not reproduce the final size and spacing perfectly. Review all entered text carefully before checkout.

Personalized items are created using the exact information submitted with the order. Contact support as quickly as possible. Changes may be possible only before production begins and cannot be guaranteed after the order enters production.

If the item arrives with a production error that does not match the submitted personalization, contact us with your order number and clear photographs. We will review the issue under the personalization accuracy policy.

Yes. Products displaying the “Message Card Included” label include the exact printed card shown on the product page at no additional cost.

Where enabled, select “Personalize the Message” on the Message Card tab. Enter a heading, personal message, and signature, then confirm your wording before adding the gift to the cart.

Custom cards require individual preparation and review before the order can be submitted for production. The fee covers the custom card preparation process.

Custom message cards may add approximately 1–2 business days to the normal production timeline because they require individual preparation.

Use plain written text and standard punctuation. Links, HTML, unsupported symbols, and formatting instructions are not accepted. Some emojis or special characters may not print reliably and should be avoided unless specifically supported.

Personalized jewelry is made to order and normally requires 2–5 business days for production before shipping. Custom message cards may add 1–2 business days.

Contact support immediately with your order number. Because personalized products may enter production quickly, changes and cancellations are not guaranteed after production begins.

Yes. After checkout, an order confirmation should be sent to the email address entered during purchase. Check spam or junk folders if it does not arrive.

Review the order-confirmation email or sign in to My Account where available. Your submitted engraving, finish, birthstone, and message-card details should be shown with the order.

Shipping begins after the personalized item has completed production. Production and delivery are separate time periods.

Tracked shipping is offered where shown during checkout. Tracking details are sent after the order has been dispatched.

Holiday demand, carrier delays, customs, weather, and address problems may affect delivery times. Order early for important dates.

Carrier scans can take time to appear. Allow a reasonable update period, then contact support with your order number and tracking information if movement remains unavailable.

Contact support immediately. Address changes cannot be guaranteed once the order has entered fulfillment or shipping.

Because personalized items are made specifically using the details submitted, ordinary change-of-mind returns may be restricted. Please review the published Shipping & Returns policy for the final terms that apply to your order.

Contact support promptly with your order number, packaging photographs, and clear images of the item. The issue will be reviewed and the appropriate solution provided under the published policy.

Contact support with photographs of the item and packaging. Do not discard the packaging until the case has been reviewed.

The necklace uses stainless steel and is available in Steel Silver, 18k Gold Plated, or 18k Rose Gold Plated finishes.

The necklace measures 45 cm with a 5 cm adjustable extension, approximately 17.7 inches plus a 2-inch extension. The pendant measures 20 × 20 mm.

Keep the necklace dry and avoid direct contact with perfume, lotions, household chemicals, and cleaning products. Store it separately when not in use and wipe it gently with the included jewelry cloth.

Plated finishes may naturally wear over time depending on contact with moisture, chemicals, skin oils, storage, and frequency of use. Proper care helps preserve the finish.